How to Login to the Carbonite App

Follow this simple guide to sign in to your Carbonite app on Windows, macOS, or mobile to manage backups and restore your files easily.

Sign In to Carbonite App

Tip: You can log in using the Carbonite desktop or mobile app with the same credentials as your web account.
Could not sign in. Check your credentials or contact support.

Steps to Login to Carbonite App

1

Open the Carbonite App

Launch the Carbonite app from your desktop or mobile device. On Windows or macOS, find it in your Applications or Start menu.

2

Enter Your Account Email

Type in the email address linked to your Carbonite account. This should be the same one you use for the Carbonite website.

3

Enter Password and Login

Enter your password and click "Sign In" to access your dashboard. If two-factor authentication is enabled, complete verification as prompted.

Note: If you can't log in, double-check your credentials or reset your password from the Carbonite website before trying again.

Troubleshooting Login Issues

  • Ensure you're using the correct email and password combination.
  • Reset your password if you've forgotten it.
  • Update the app to the latest version.
  • Reinstall the app if login keeps failing.
  • Disable VPNs or proxy servers that might block Carbonite connections.
Still can't log in? Use the "Start Live Chat" button below to connect with Carbonite Support.